Privacy policy

Privacy Policy

Glory Manuka products are sold by Accompli Pty Ltd (ABN 39 616 329 330), QLD ("we", "us", "our"). Email: sales@accompli.au. Phone: 07 4129 5522.

Effective date: 3 November 2026

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect
When you shop with us, become a stockist or contact us, we may collect your name, business name and ABN, email address, phone number, delivery and billing addresses, order history, and anything you include in messages to us. When you visit our website we, and our service providers, may collect technical information such as your IP address, device and browser type, pages viewed and how you reached our site.

2. Payments
Payments are processed by Shopify Payments and/or other payment providers shown at checkout (such as PayPal, Apple Pay or Google Pay). Card details go directly to the payment provider. We do not see or store your full card number.

3. How we use your information
We use your information to process, deliver and support your orders; to set up and manage stockist accounts; to answer enquiries; to issue invoices and keep business and tax records; to prevent fraud; and to run and improve our website. If you have agreed, we also use it to send you marketing.

4. Marketing and unsubscribing
We only send marketing emails or SMS if you have agreed to receive them, or if the Spam Act 2003 (Cth) otherwise allows it. Each marketing message identifies us and includes a way to unsubscribe. You can opt out at any time by using the unsubscribe link, replying STOP, or emailing sales@accompli.au. We will act on your request within 5 business days.

5. Cookies and analytics
Our website runs on Shopify and uses cookies and similar technologies. They keep your cart working, remember your preferences, help prevent fraud, and show us how the site is used through tools such as Shopify Analytics and, if enabled, Google Analytics. You can block or delete cookies in your browser settings, but parts of the store, including checkout, may then not work.

6. Who we share it with
We share personal information only as needed to run our business, with:
- Shopify, which hosts our online store and checkout;
- payment providers;
- couriers and delivery partners;
- email, cloud storage and productivity providers (such as Google and Microsoft);
- our accounting software provider (Xero) and our accountants;
- anyone else where required or authorised by law.
We never sell your personal information.

7. Overseas disclosure
Some of these providers store or process data outside Australia. This includes Shopify (Canada, the United States and other countries where it operates), as well as Google, Microsoft and Xero, which may process data in the United States and other countries. We take reasonable steps to make sure these providers protect your information.

8. Security and retention
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, change or disclosure. We keep records for as long as we need them for the purposes above, or as required by law (for example, tax records). After that, we securely delete or de-identify them.

9. Access and correction
You can ask to see, or correct, the personal information we hold about you by emailing sales@accompli.au. We will respond within a reasonable time, usually within 30 days.

10. Complaints
If you have a privacy concern, email sales@accompli.au and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Changes
We may update this policy from time to time. The current version is always available on our website.