Refund policy

Returns and Refunds Policy

Glory Manuka, sold by Accompli Pty Ltd (ABN 39 616 329 330)

Effective date: 3 November 2026

1. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies those rights.

2. Faulty, damaged or incorrect items
If an item arrives damaged, leaking, faulty or not as described, or if your order is wrong or incomplete, please contact us at sales@accompli.au with:
- your order number;
- a description of the problem;
- photos if you can.
Please let us know as soon as possible; within 7 days of delivery helps us investigate with the courier. This is a request, not a deadline. Your rights under the Australian Consumer Law are not limited to 7 days.

Depending on the problem, we will offer a replacement, a refund or, where appropriate, a repair or credit, as the Australian Consumer Law requires. If we need the item back, we will pay the reasonable cost of returning it.

3. Change of mind
Our honey and other products are food or personal-care items. For food safety and hygiene reasons, we do not accept change-of-mind returns once an order has been delivered. You may still be entitled to a remedy under the Australian Consumer Law, as set out above.

4. Cancelling an order
If your order has not yet been dispatched, email sales@accompli.au and we will cancel it and give you a full refund.

5. Refunds
Approved refunds are paid to your original payment method. They usually take 5–10 business days to appear, depending on your bank or payment provider.

6. Wholesale and stockist orders
Stockists should report damaged, short or incorrect deliveries to sales@accompli.au within 7 days of delivery, with photos. We will arrange a replacement, credit or refund. Your rights under the Australian Consumer Law, where they apply, are not affected.

Contact
Email: sales@accompli.au
Phone: 07 4129 5522
Post: return address provided on request (email us first)