Terms of service

Terms of Sale

These terms apply to orders for Glory Manuka products sold by Accompli Pty Ltd (ABN 39 616 329 330), QLD ("we", "us", "our"). Email: sales@accompli.au. Phone: 07 4129 5522. Part A covers online retail orders and Part B covers wholesale/stockist orders. Parts C and D apply to both. By placing an order, you agree to these terms.

Effective date: 3 November 2026

PART A – ONLINE RETAIL ORDERS

A1. Ordering
You can order through our online store, which runs on Shopify. When you submit an order, you are making an offer to buy. A contract is formed when we email you an order confirmation or dispatch the goods, whichever happens first. We may decline or cancel an order before dispatch, for example if stock is unavailable, a price or description was clearly listed in error, or we suspect fraud. If we do, we will refund any amount you have paid in full.

A2. Prices
Online prices are our recommended retail prices (RRP) in Australian dollars (AUD). They include GST where GST applies. Honey for people is GST-free. Pet honey includes GST, and any taxable items will show GST on your tax invoice. Shipping costs are shown separately at checkout before you pay. We may change prices at any time, but a change will not affect an order we have already accepted.

A3. Payment
Payment is taken in full at checkout, through Shopify's checkout and the payment methods shown there. Payments are processed securely by our payment providers, and we do not store your full card details.

A4. Delivery
We deliver within Australia only, subject to our carriers' service areas. If we can't deliver to your address, we will offer a full refund. Dispatch times, carriers, costs and what happens if a parcel is lost or damaged are set out in our Shipping Policy.

A5. Title and risk
The goods become yours, and are your responsibility, once they have been delivered to the address you gave us. Until then, they are our responsibility.

A6. Returns
Please see our Returns and Refunds Policy.

PART B – WHOLESALE AND STOCKIST ORDERS

B1. Orders
Wholesale orders can be placed through our order form, by email, or in person. An order is accepted when we confirm it or deliver the goods. There is no minimum order.

B2. Prices and payment
Wholesale prices are those shown on our current wholesale price list or order form, in AUD. Honey for people is GST-free, and prices for taxable items such as pet honey are marked "(incl. GST)". Payment terms: 30 days from the date of invoice. Payment is by bank transfer to the account shown on our invoice.
We will never change our bank details by email. If you receive a message saying our bank details have changed, call us on 07 4129 5522 before you pay.

B3. Delivery
For shops between Brisbane and Bundaberg, delivery is free on orders over $250 and $15 on orders of $250 or less. We deliver most Thursdays. Delivery outside this area is quoted on request, or as otherwise agreed in writing with the stockist. Delivery times are estimates.

B4. Title and risk
Risk passes to the stockist on delivery. Ownership passes once we have received payment in full.

B5. Stockist obligations
Stockists must:
- sell our products in their original sealed packaging and labelling;
- store them below 25°C and out of direct sunlight;
- not make any health or therapeutic claims about them.
We may stop supplying a stockist who breaches these terms.

B6. Stockist referral offer
A stockist who refers a new shop receives $30 store credit once the referred shop places and pays for its first order. Store credit has no cash value and cannot be redeemed for cash.

PART C – PRODUCT INFORMATION

Manuka honey is a natural product, and its colour, texture and flavour can vary between batches. It may naturally crystallise. MGO (methylglyoxal) ratings are based on independent laboratory testing at the time of testing. Store honey sealed, below 25°C and out of direct sunlight. Our products are foods and are sold as foods. They are not intended to diagnose, treat, cure or prevent any disease or condition. Honey is not suitable for infants under 12 months.

PART D – GENERAL

D1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or modifies any right or remedy that you have under the Australian Consumer Law, or under any other law, that cannot lawfully be excluded.

D2. Liability
Subject to clause D1, and to the extent permitted by law:
(a) where the goods are not of a kind ordinarily acquired for personal, domestic or household use, our liability for breach of a consumer guarantee is limited to replacing the goods or supplying equivalent goods, or paying the cost of doing so; and
(b) we are not liable to wholesale customers for indirect or consequential loss, including lost profits.

D3. Privacy
We handle your personal information in line with our Privacy Policy.

D4. Changes
We may update these terms from time to time. The terms in force when you place an order apply to that order.

D5. Governing law
These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction.

Questions: sales@accompli.au